Privacy Policy

Introduction

Home Internet ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or contact us by phone or email.

Information We Collect

We may collect the following types of information:

• Contact information — your name, phone number, email address, and service address when you call, email, or submit a form on our site.
• Usage data — pages visited, time spent on site, browser type, IP address, and referring URL, collected automatically.
• Call data — call recordings for quality assurance and training purposes, subject to applicable law.

How We Use Your Information

We use the information we collect to:

• Process and fulfill service orders on your behalf with your chosen provider
• Respond to your inquiries and provide customer support
• Improve our website and the quality of our service
• Send service-related communications where required
• Comply with legal obligations

Analytics & Tracking

Our website may use analytics tools, such as Google Analytics, to help us understand how visitors interact with our site and to measure the effectiveness of our advertising. These tools collect anonymized usage data. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience and to analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers (such as Starlink, HughesNet, Viasat, WOW!, Cox, Frontier, DISH, or DirecTV) when you authorize us to place an order on your behalf — only the information necessary to process the order is shared.
• Analytics and advertising partners, in anonymized or aggregated form.
• Legal authorities, when required by law.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Call recordings are typically retained for up to 90 days.

Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us at support@home-internet.online.

Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Provider Privacy Policies

When you order service through us with a provider, that provider's own privacy policy will also apply to the personal information you share with them. We encourage you to review each provider's privacy policy on their official website.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of our website after changes constitutes acceptance of the updated policy.